Coffee with the CEO with Tim Norman, CEO of Miller
We were delighted to welcome Tim Norman, CEO of Miller Insurance, for a powerful and energising edition of our Coffee with the CEO series.
Held in collaboration with our valued partners at Miller, this session offered iCAN members a chance to hear directly from a senior leader whose approach to leadership is grounded in humility, curiosity, and a deep commitment to meaningful change.
From exploring how to foster inclusive workplaces to discussing the value of innovation and personal development, Tim’s honesty and insights left attendees feeling informed and inspired.
About “Coffee with the CEO”
Coffee with the CEO is iCAN’s flagship leadership series, connecting our members with senior executives across the insurance sector. These intimate sessions go beyond job titles, spotlighting the journeys, values, and perspectives that shape the people behind the roles.
Each session offers valuable reflections on leadership, inclusion, industry challenges, and career growth—designed to help our members learn, connect, and thrive.
Key Takeaways from Tim Norman’s Session
Leadership is About Consistency and Curiosity
Tim highlighted the importance of showing up consistently and staying curious—especially when it comes to how we work. Good leaders, he explained, don’t just give answers; they ask the right questions and help others think differently.
Social Mobility Requires Action
Creating pathways into the industry is critical. Tim shared the work Miller is doing through school outreach and apprenticeship programmes, but also emphasised that real change depends on collective action across the sector. Everyone can contribute to creating a more accessible and equitable industry.
Innovation Must Add Real Value
On the topic of AI and emerging tech, Tim was clear: tools and technologies must serve people and outcomes. AI should enhance roles, not distract from them—and innovation should always aim to make work more impactful, not just more efficient.
DEI is Personal
Tim spoke candidly about his own journey with diversity, equity and inclusion, and how being involved in this work has helped him grow. The real challenge, he noted, is helping others across an organisation feel that they too have a role to play. Inclusive thinking should be part of how every decision is made.
A huge thank you to Tim Norman for his openness and insight, and to the team at Miller for partnering with us to make this session happen.
Sessions like this are a reminder that leadership done well is grounded in authenticity, learning, and responsibility—and we’re proud to bring those conversations to our iCAN community.
Stay tuned for more Coffee with the CEO events coming soon.
About iCAN
The Insurance Cultural Awareness Network (iCAN) is a leading organisation committed to promoting diversity and inclusion in the insurance sector. Established in 2017, iCAN has been instrumental in spotlighting cultural awareness, fostering talent, and championing diversity within the industry.